Returns & Exchanges
KOSPET US offers a 30-day money-back guarantee for any reason, ensuring you are completely satisfied with your rugged smartwatch purchase. If your device is defective or you have changed your mind, our streamlined process makes returns and exchanges simple and efficient.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery with your order number and the reason for the return.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific warehouse address for your shipment.
Pack and Ship
Securely pack the device in its original packaging including all accessories and manuals, clearly marking the RMA number on the outside of the package.
Inspection and Refund
After our technical team inspects the returned item to confirm its condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing